We do growth.

We are the client company. Yes, that’s right, we don’t work for your company, we work for your clients.
Since 2012.

Mission

We deliver high quality services that improve your customers’ quality of life. Our mission is for your customers to be happy and satisfied by your company’s work, whether there is a service, a product or your personal thoughts.

Vision

We envision a world where every customer is fully satisfied by the products and services that he gets. We are in a continuous pursuit of better.

Values

We strongly believe in proficiency, quality, innovation and empathy. In every step we take, every approach we aim, every advice we deliver, we only breathe and care about your customer perception.

Research

If you want to do a better job for your customers, first you have to know them, to understand their thoughts and their feelings. Through our unique expertise and paramount data-gathering and analytical capabilities, we can help you know your customer better and act more informed. We deliver other perspectives that help you grow.

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Consultancy

We are customer design crafted and we know that nowadays your customers want more and better. In good or difficult times, in order to grow or to outperform your competition, you might need to play different. When you want to reposition or launch a new product or service, when you enter a new market or when you need guidance and support in your current operations, we are the right ones.

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People

We want your customers to have unparalleled interactions with your company. This is why we help you in delivering the best products and services that they desire, through your best-prepared employees. Our one-of-a-kind and always personalized soft skills training programs make sure that your clients get your best. Day by day.

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Research - no matter you need quantitative or qualitative research, we know that the only thing you truly care about is what makes you better in the eyes of your customer.

This is why our research doesn’t end-up in a plain paper full with coloured graphs, but rather in action plans and recommendations. We invest a lot of time in understanding better and delivering more, because we care about your customers.

Quantitative Research

Meant to analyse customers’ perception and usage of specific market, product, services or branding

  • Computer-Assisted Telephone Interviewing
  • Computer-Assisted Personal Interviewing
  • F2F Interviews
  • B2B Surveys
  • Mystery Shopping
Qualitative Research

Meant to help you understand better why customers take certain decisions or have specific perception or beliefs.

  • Customer Journeys
  • Ethnographies
  • In Depth Interviews
  • Focus Groups
  • Communities
Dissemination

It is not what you said, it’s how you said it. Sounds familiar? We help you better translate your customers’ messages to your own teams, through special dissemination programmes.

  • Large Teams Dissemination
  • Customer Focus Engagement
  • Follow-ups

Consultancy - In your industry, we will never know more than you do and we will never be able to do things like you do, but we can always help in improving customer experience with your product or services, with a fresh approach.

From big turnarounds to small-sized sale teams guidance and support, we did them all, in different industries such as: retail, automotive, chemical industries, mineral resources, online, beauty, medical services, agribusiness, logistics and transportation, FMCG. Every time we do this, the customers are happy and the companies grow.

Customer Design Solutions

We help C-level in reaching their best solutions towards customer orientation and philosophy. If you need a new customer approach and you don’t know how to do it, we step in and work side-by-side.

  • Segmentations
  • Marketing Communication Strategies
  • Blue Oceans
  • Agile
Team and employee guidance

We contribute to your team goals, by helping them reach them faster and more efficient, through our unique assistance programs.

  • Workshops
  • Follow-up Programmes
  • Change Management Programmes
User Experience Seminars

No matter if you are from HR or financial resources, if you really want to know what your customer thinks, you have to be one. This is where our UX seminars help in driving everyone into being customer focused.

  • UX Seminars
  • Customer Experience Journey Mapping

People - If you want your customers to feel better about your product or your services, you have to make sure your employees are doing their best in what they do.

Since you’re reading this, you probably know that training biggest problems are its acceptancy and its implementation. We fight this with our own philosophy, in a totally different way and design, that you haven’t seen before. Worth trying.

Coaching

Through our unique expertise and business understanding, we deliver ICF Certified coaching programmes specially crafted for your company and customer needs, focused on both business and personal development of your employees.

  • Adaptive Coaching
  • Executive Coaching
  • Team Coaching
Soft skills

We help your employees fight more for their customers. Everything is customized.

  • Sale Training
  • Negotiation Training

Companies We’ve Worked With

The customers of these companies are now happier and more satisfied by their products or services. And we are proud for shaping their experiences.

Contact Us.

We are ready. Always.

You can find us at
Electromagnetica Business Center, 266-268, Calea Rahovei, Bucharest.

Or faster: laurentiu.asimionesei@stratesys.ro.